- Our solutions
- Your needs
- Compliance & Quality
As a key player in the customer relationship management business, we aim to develop a high-performance and ambitious social model, the one of a company that federates its employees around a common project called: collective success.
We are constantly looking for different profiles to support the growth of our customers.
We work in an environment marked by a team spirit and collegiality, thanks to a local management in line with our corporate culture.
We have created comfortable and pleasant work and living spaces, enabling our employees to flourish on a daily basis in their mission as client ambassadors.
We offer our employees a real career project where operational excellence and skills development prevail.
We believe there is a place for you in our teams. So join Active Contact Contact, your time has come!
We focus on local management, recognition, and the implementation of various reward systems, in line with our corporate culture.
The Account Manager takes care of receiving incoming calls. He must be very familiar with the products and services offered to his clients. His mission is not only to call customers and respond to requests, but also to increase customer satisfaction.
In charge of a team of customer advisers, the Scrum Master ensures the proper implementation of the assignments entrusted to its employees. It is an integral part of the team and is committed with it to reach the performance targets
At Active contact, the growing competence team is a priority. The trainer therefore has an important role to play in the group, by ensuring the transfer of theoretical and practical knowledge related to customer relations professions. They are therefore fully involved in the future of each of our employees as well as that of the entire company!
The production manager manages several customer accounts and ensures that his business unit achieves its objectives set by the customer.
The telemarketer is conquering new customers by prospecting, building loyalty and educating customers. The goal is to contribute to the development of the turnover.
The supervisor must carry out the operational follow-up of his activity. His mission is to animate his teams, organize the activity and ensure the continuous improvement and the respect of the objectives defined by the company.
Rigorous, proactive and dynamic, he leads a set of activities and ensures that the performance objectives are achieved.
We are constantly recruiting multilingual account managers. You must have a minimum experience of two years, you have a relational ease and a determined and sure spirit with the professionals. You work on Customer Care missions.
Bac + 2 minimum training, you ensure the monitoring and compliance quality process (listening in real time, validation, organization and control reports). You justify a successful experience of at least one year in a similar position. Evolutionary post.
You have a successful experience in telesales and customer acquisition in BtoB, you are a negotiator with a good sense of customer service. You intervene on the components Acquisition and Loyalty on a customers BtoB. Administrative hours and consequent premiums.
You take care of the development of the company. You are dedicated to the realization of« breakthroughs » at two levels: new customers and new business areas (BPO). You make sure that all the activities intended for the customers are carried out correctly: presentations, demonstrations, business cases, visits, tests, offers, etc. You determine all the critical success factors that encourage the customer to choose the company. You have a minimum experience of three years in a similar position.
Management and management of the teams, monitoring and supervision of the production, you are guarantor of the good quality of service on your activities.
What our team members says, you will learn more about working in Active Contact
At Active Contact, I was able to learn several trades. From insurance to activities in the technology sector, I have always been challenged by my superiors learning is a human wealth.
It all started in 2012, I joined Active Contact as telemarketer. The experience continues, I am an expert Account Manager, and I look forward to serving my clients every day.
I joined Active Contact in 2014 as Account Manager for inbound calls business. I was accompanied by my managers to occupy the position Scrum Master. Today, I still evolve to the position of Team Leader on a customer service 24/7, thanks to the confidence of the management.