Active contact

Call Center in Tunisie : Active Contact

Active contact

Our history

Created in 2006 by a team of customer relations experts, Active Contact has quickly confirmed its position as a major provider of Nearshore customer experience for European companies. Our call center has two sites in Tunis totaling 380 positions.

Specialized in offshore outsourcing, we have developed a global multichannel offer that covers the entire life cycle of the customer, from strategy design to customer support, through our call center in Tunisia.

SITEWEB

2006

Year of creation

Certification ISO 9001

8 Millions

customer interactions managed per year

Certification ISO 9001

17

Active customer

Certification ISO 9001

380

Positions

Certification ISO 9001

9

Spoken languages

Certification ISO 9001

RGPD

compliant
Solutions & services

Our know-how

Acquisition

We capitalize on all channels to create value, enrich the experience and convert opportunities into sales.acquisitionc

Omni-channel customer experience

Our staff accompany you and guide you on the choice of channels in order to simplify the customer journey and deploy the whole operationallyacquisition

Debt recovery

At Active Contact, we follow a customer Debt recovery process to secure your cash flows and reduce the impact on the financial balance while being careful not to break the link established with the customer.acquisitionc

24/7/365 service

We offer multilingual customer advisers who immerse themselves in your values and culture to become the best ambassadors of your brandserviceclient

Digital activity

We assist our clients in the design of their strategy and in the implementation of results-driven digital actions, social media, e-mailing, web call back, click-to-chat, click-to-call …
acquisitionc

ITO

Our pole “Digital IT” allows you to have a team of dedicated engineers, recruited and trained according to your requirements …
ito

BPO

We provide you with complete and tailor-made solutions, according to your own business procedures.bpo

Survey

We put at your disposal an expertise of more than 12 years in the management of telephone fieldwork, surveys and measurement of customer satisfaction.acquisitionc

AMONG OUR REFERENCES

Our partners trust us

Our teams work closely with our client partners to anticipate and act according to their visions. We communicate according to their value proposition, share their ethics and carry their philosophy of customer relationship. Our rational and customized offer allows them to have a close relationship with a human-sized provider, coupled with a ``Cost-Saving`` approach through our sites in Tunisia.
CAREER

Work at Active Contact

Interested in working with us?
We are constantly looking for talent to support the growth of our clients. we’ll be happy to help you grow and learn in our company.
Join our amazing team today! See our open positions, just apply!

Do you have an outsourcing project?

Contact Us!

Do you have a project to outsource the management of your customer relationship?
Are you thinking about digitizing your customer journey? our pre-sales team accompanies you in the design, experimentation and implementation of your UX through our “TheLab” offer

News

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